1. Return Period

You may request a return or exchange within 60 days from the date the package is delivered, provided the products meet our eligibility criteria.

2. Product Eligibility for Return or Exchange

Eligible Products:

• Hair extensions: the wire at the top (gold or silver) has not been detached

• Hair toppers: white label at the base remains intact

Ineligible Products:

• Used, washed, dyed, cut, or without original packaging

• Top wire detached causing hair to unravel

• Beyond the 60-day return period

• Clearance items (marked "Sale"), pre-order items (marked "Pre Order"), USA-only items (marked "US Only"), or custom orders

• Products purchased on other platforms

• Products showing obvious signs of use (for example, perfume odor)

⚠️ Hygiene Notice: Human hair products are considered hygienic items. For safety reasons, used products cannot be returned, which is standard practice in the industry.

3. Customer Responsibilities & Notes

• Accurate Address: Customers are responsible for providing a correct and complete delivery address. Any loss, misdelivery, or additional shipping costs resulting from an incorrect or incomplete address will be borne by the customer.

• Timely Receipt: Customers should promptly accept delivery of the package. Any loss, damage, or additional costs resulting from delayed acceptance, refusal, or failure to pick up the package on time will be the customer’s responsibility.

• Proper Care: Customers must keep the product and its original packaging in good condition prior to return. We recommend using trackable or insured shipping to prevent loss or damage. The customer bears any risk or cost associated with improper handling during return shipping.

• Color Difference: Slight color variations caused by devices, lighting, or display settings do not constitute a product quality issue. Customers should contact us if they have concerns about color before returning. Any shipping or return costs resulting from dissatisfaction due to color differences will be the customer’s responsibility.

4. Order Cancellation

• Regular Orders: Customers may request to cancel their order by contacting us within 24 hours after placing the order. Once the order has entered production or has been shipped, cancellation is no longer possible.

• Pre-Order/Custom Products: Once ordered, these products enter production immediately and cannot be canceled, returned, or exchanged

• How to Cancel: Email service@fullshine.net to request cancellation

5. Return & Exchange Process

(1) Check Eligibility

Verify that the product meets all eligibility requirements for return or exchange.

(2) Contact Customer Service

Within 60 days of delivery, email service@fullshine.net with your order number.

(3) Provide Required Materials

• Return: Photos of the product and original packaging, along with your order number.

• Exchange: Include the desired replacement product(s), specifying the type, length, color, and quantity. For color-related exchanges, a photo of the desired color under natural light can be provided for reference.

(4) Review & Response

Customer service will review the submitted materials within 24 hours and provide the designated return address.

(5) Return Shipping

Include a note with your order number inside the package, and return the product within 15 days if possible to keep it eligible for return or exchange. Returns after the 60-day period will not qualify for a refund or exchange.

(6) Provide Tracking Number

Send the tracking number to customer service to ensure efficient processing.

(7) Processing Time

• With tracking: Processing will be completed within 1–10 business days after receiving the return.

• Without tracking: Processing may take 5–15 business days.

⚠️ Unauthorized Returns: Returns without prior approval or communication may result in additional costs and will not be processed.

6. Exchange Methods

Recommended: Buy First, Return Later (Faster)

• Order the new product first

• Return the original product with tracking number

• After we receive the return, we will refund the original order within 1–10 business days

Direct Exchange

• Send the original product to the address provided by customer service

• Provide tracking number

• After receipt, we will ship the confirmed replacement product

Shipping Costs for Exchanges:

• Standard shipping (15–20 business days): Free for the replacement product.

• Expedited shipping (4–7 business days): $25, paid by the customer.

• Return shipping cost is borne by the customer

• If the replacement product has a different value, we will contact you to arrange payment for the difference before shipping the new product.

7. Fees

• Return Shipping & Duties: Paid by the customer

• Important: Unauthorized returns or refusals may incur extra fees borne by the customer

8. Refund Methods

• Original Payment Method: Refund to the original account, typically within 1–7 business days (depending on the payment platform). Refunds may take additional time if the payment platform experiences delays.

• Gift Card: Issued within 3 business days, redeemable for any product on our website

• Customers may choose their preferred refund method

9. Special Cases

• Package Shows Delivered but Not Received: If tracking shows your package as delivered but you have not received it, please first check with family members, neighbors, or the courier. Please note: Contact service@fullshine.net within 5 days of the delivery date if the package is confirmed lost. Packages reported after 5 days will not be eligible for tracking assistance or compensation. 

• Received Wrong Product: Provide your order number and supporting photos so that our customer service team can review the case. After reviewing, we will guide you on whether an exchange or refund is appropriate.

• Defective Product: Contact us within 5 days of receipt with photos or videos showing the defect. Our customer service team will review and guide you through the return or exchange process.

💌 Contact Us
For any questions or assistance, email service@fullshine.net

1. 100% Real Human Hair, Authentically Sourced

Virgin hair is never mixed, never chemically processed, and always ethically collected. It behaves just like your own hair—soft, natural, and versatile.

2. Intact Cuticles for Long-Lasting Performance

Virgin Hair retains intact cuticles aligned in the same direction, minimizing tangling and allowing for better moisture retention, shine, and durability.

3. Extended Lifespan: More Days of Gorgeous Hair

Properly cared for, Virgin Hair can last 6–12 months, while Remy Hair typically lasts 3–6 months under the same conditions.
That’s 2X the wear time, which means fewer replacements and more value over time.

📊 Based on our real customer testing data using the Weft #1, 16-inch, 100g as an example:

👉 Virgin Hair actually costs less per day, lasts longer, and delivers a better overall experience.

5. See the Difference

🎥 [Watch Now] Virgin Hair vs. Remy Hair

Compare softness, shine, tangle resistance, and bounce side-by-side.