Shipping & Delivery

Thank you for shopping with Fullshine.net!

We’re committed to providing you with the best possible shopping experience. Below is our comprehensive Shipping & Delivery Policy. Please review it for important information on order processing, shipping methods, and more.

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1. Order Processing Time

• Fullshine ships most orders from our warehouses located in China. For the majority of orders, it typically takes 1-2 business days to process. However, please note that processing time may be longer in cases of fraudulent warnings, shipping address errors, or technical issues, regardless of the shipping method selected at checkout. In some cases, orders may be shipped from our U.S. warehouse, depending on stock availability and shipping location.

• Our team processes orders Monday through Saturday, excluding Sundays and Chinese holidays. Some new or popular products may take 5-10 business days to produce. Items such as out-of-stock or pre-order products may take up to 30-60 business days to prepare. Please note that processing and shipping times may be further delayed during Chinese holidays.

• Please remember: Accessories cannot be shipped separately unless the total order for accessories reaches $50 or more.

• Once your order ships, you will receive a confirmation email with tracking details. It may take a few hours for tracking information to update. If you don’t see the confirmation email, kindly check your spam or promotions folder. All shipments include real-time tracking and verified tracking numbers, allowing you to track your order 24/7 with delivery confirmation.

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2. Shipping Time & Pricing

We provide Free Standard Shipping (USPS/CNE) and Expedited Shipping (FEDEX/DHL) for all orders. Below are estimated delivery times:

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4. Wrong Address Disclaimer

• Accuracy Matters: Incomplete or incorrect address information is the leading cause of shipping delays. Please ensure your shipping address is complete and accurate. Fullshine cannot be held responsible for delays or misrouted packages due to incorrect address details.

• No P.O. Boxes: FEDEX and DHL cannot deliver to P.O. Boxes. Please provide a valid street address to ensure timely delivery.

• Lost or Stolen Packages: If your tracking shows the package as delivered but you have not received it, Fullshine cannot be held responsible. For areas prone to lost or stolen packages, we strongly recommend having your order delivered to a work address or a trusted location.

• Shipping & Billing Information

• • Match Addresses: It is highly recommended that your shipping address matches your billing address.

  • Address Mismatch: If your order is declined due to an address mismatch, please contact us to resolve the issue.

  • Special Requests: If you need to use a different billing and shipping address, contact service@fullshine.net and be prepared to provide additional identification for verification.

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5. Adult Signature

• Applies to High-Value Orders: Most packages over $400 USD require signature confirmation.

• Purpose: Someone must be present to sign for the package due to the high value of the products.

• Exception: If you notify us before shipment or leave a note during checkout requesting no signature, the package may be delivered without signature confirmation.
  

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6. Custom Duties Disclaimer

• Customs Clearance: All international shipments must clear customs.

• Country Regulations: Rules and requirements for customs clearance vary by country.

• Customer Responsibility: Customers are responsible for paying any additional taxes, fees, or duties, including any taxes or fees imposed by the destination country, and for arranging any required permits or paperwork.

• Invoice Availability: If needed, Fullshine can provide an invoice to assist with customs clearance.
  

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7. Lost Shipments

• Tracking & Confirmation: All shipments include tracking and delivery confirmation. If tracking shows your package as delivered but you haven’t received it:

  • Check with family members, neighbors, or friends who may have accepted the package.

  • Verify with the courier if you opted for signature-free delivery, as this may affect the delivery process. Some couriers allow this selection via their tracking page or customer service.

• Unable to Locate Package: If the package is still missing, contact the courier directly for further investigation. If there is a discrepancy or the package appears lost in transit, reach out to Fullshine immediately.

• Lost or Damaged Items:

  • Contact us within 5 days of delivery.

  • Provide supporting photos of the damaged item or packaging, along with a clear photo of the delivery address.

  • This helps us compare with courier delivery photos and investigate the situation.

• Resolution: Once we have all necessary details, we will work closely with the shipping company to provide a suitable solution, such as replacement or refund, depending on the case.

• Returned Packages: If your package is returned to sender due to an incomplete or incorrect address, contact our customer service team at service@fullshine.net with the correct address so we can resend your package.

• Commitment: We are dedicated to ensuring your order arrives in perfect condition and appreciate your patience and cooperation. For any questions or assistance, contact us at service@fullshine.net.

Thank you again for your support, and we wish you a pleasant shopping experience! ♥