Our policy lasts 30 days. If 30 days have gone by since your order is delivered, unfortunately we can’t offer you a refund or exchange.
For more details, please visit the website’s Returns Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
1. Processing time: Within 24-48 hours if the item in stock
2. Expedited shipping- FedEx/DHL/TNT: 3-5 business days (Free expedited shipping if your order over USD$100)
Free Shipping/Standard shipping- USPS/Canada Post/CNE: 15-25 business days
NOTE: Expedited shipping cost including VAT is $30 if your country is a member of EU.
Ponytail P8/60 14"
All prices on the website include FREE standard shipping. Your hair extensions are shipped from our warehouses located in China.
Usually It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Saturday, excluding Chinese holidays. Please allow up to 3 business days for orders to process (for example, if you order on Monday, we may ship your order out on Tuesday or Wednesday). Some new products and popular products will need 5-10 business days to be produced. The hair topper (out of stock ones) may need 30-60 days to prepare it.
Approximate Delivery Time
|Standard Shipping (USPS/CNE/China Post)||Expedited Shipping (Fedex/TNT/DHL)|
|United States||10-15 business days||3-5 business days|
|Canada/Mexico||15-20 business days||3-5 business days|
|Australia/Africa||15-20 business days||3-7 business days|
|Europe Countries||15-20 business days||5-7 business days|
|Others||15-30 business days||5-10 business days|
Free Expedited Shipping: Free expedited shipping is offered for orders over $100. Fedex/TNT/DHL is available for expedited shipping.
Expedited Shipping: If your order is under $100, you could pay $20 for expedited shipping.
WRONG ADDRESS DISCLAIMER
Please write your correct email address and preferably your contact number so that we could contact you. Please don't provide us a P.O.box address. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)
Custom Duties Disclaimer
The item is sent from China or America. We are not responsible for any charges/duties/taxes(customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.)
Shipping & Billing Information
It is highly recommended that your shipping address should be same as your billing address. Your order will be subjected to a fraud risk assessment if the shipping address is incorrect or different from billing address.