Fullshine Shipping Protection Terms of Use
1. What is Shipping Protection Shipping Protection is an optional add-on service offered by Fullshine to help protect your order during transit. This service currently covers: Lost packages Shipping Protection does NOT cover: Stolen packages after delivery
2. Not Insurance Shipping Protection is a value-added service provided by Fullshine. It is not an insurance product, and does not constitute any form of insurance coverage.
3. Coverage & Eligibility Shipping Protection applies only to: Orders shipped directly by Fullshine Orders with a total value of up to $1,000 Eligible delivery regions (e.g., United States)
4. Claims & Timeframes Lost Packages (Only Coverage) To be eligible for a claim: Claims must be submitted no earlier than 7 days after the expected delivery date Claims must be submitted within 30 days after the last tracking update
5. Claim Requirements & Customer Cooperation To submit a claim, you may be required to provide: Order number Proof of purchase Shipment tracking information In addition: The customer (recipient) must cooperate with the shipping carrier (e.g., UPS, USPS, FedEx) in any investigation related to the shipment This may include: Confirming delivery status Filing a missing package report with the carrier Providing additional information requested by the carrier or Fullshine. Failure to cooperate with the carrier investigation may result in claim denial
6. Carrier Confirmation Requirement A package will be considered “lost” only if: The shipping carrier confirms the package is lost, or The tracking shows no delivery and no movement within a reasonable timeframe, as determined by Fullshine.
7. Resolution If your claim is approved, Fullshine will provide one of the following remedies: Free replacement of the product, or Refund of the product value The Shipping Protection fee is non-refundable under all circumstances
8. Limitations Shipping Protection does not cover: Stolen packages after delivery Incorrect or incomplete shipping addresses provided by the customer Delivery delays without confirmed loss Claims submitted outside the required timeframe will not be accepted.
9. Ownership of Replaced Items If a lost item is replaced or refunded, and the original item is later recovered, the item becomes the property of Fullshine.
10. Changes to Terms Fullshine reserves the right to update or modify these Terms at any time without prior notice.